GENERAL TERMS & CONDITIONS
These online sales general terms govern any contracts or orders concluded between, on one hand, LOVE CYNTHIA, Simplified stock company with a share capital of 10.000 €, located in 37, rue Charles Floquet 92500 Rueil Malmaison France and registered under number RCS Nanterre 822 792 545 from the web site accessible to the address http://www.lovecynthia.fr and, on the other hand, the individual or professional customer.
Any internet online order made through "http://www.lovecynthia.fr" involves necessarily the unconditional acceptance of the present online sales general terms by the customer what he accepts as a normal condition of the orders he makes.
Thus the customer is considered by the confirmation of the order on the website for having agreed with these online sales general terms and for having fully accepted them without any reserve.
In case of contradiction between the present online sales general terms and others document or the information supplied by the site accessible to the address URL "http://www.lovecynthia.fr" (leaflet, catalog, commercial proposals ..), the present online sales general terms prevail.
Furthermore, by reaching the website "http://www.lovecynthia.fr", the customer thus undertakes to respect the present online sales general terms as well as the conditions of use appearing on the website if any.
LOVE CYNTHIA can modify unilaterally the present online sales general terms, also it is necessary that these are systematically reviewed by the customer at each visit and/or before placing any order on the website what he accepts as a normal condition of the orders he makes.
Modifications of the present online sales general terms are opposable as from their on-line publishing and cannot apply to contracts or orders concluded before. The opposable online sales general terms are the ones applicable at the order date.
The sale is considered concluded from reception of the online payment for the order made on the website through "http://www.lovecynthia.fr".
By passing an online order, the customer explicitly indicates its commitment to conclude a contract/ an order with LOVE CYNTHIA and to agree with the present online sales general terms.
Once orders are passed and the online payment validated, the customer is informed about the confirmation of his order by a confirmation e-mail which recapitulates the terms of the order.
The customer is informed by the present online sales general terms that the absence of reception of this confirmation e-mail indicates that the order was not, or was not able to be, finalized.
LOVE CYNTHIA reserves the right to refuse orders for geographical motives or to fix particular conditions appropriate to such or such order.
If an order is not accepted by LOVE CYNTHIA or if LOVE CYNTHIA wants to set particular conditions appropriate to an order, LOVE CYNTHIA will notify them to the buyer within 7 days following the reception of the order.
The information filled-in by the customer during the order are engaging. In case of error or of lacks in the description of the address, phone number and name of the addressee for the delivery, LOVE CYNTHIA could not be held responsible for possible delays and/or for the impossibility in which it or the intermediate or local provider could be to deliver the ordered product(s).
All the promotional offers possibly proposed by LOVE CYNTHIA are not opposable and can be unilaterally cancelled or suspended. All the promotional offers have a specific validity duration mentioned on the website accessible to the address URL " http://www.lovecynthia.fr".
Special offers and prices are valid only as long as they are visible on the site and while stocks last.
Information relative to the essential characteristics of products displayed online mainly by technical descriptions and photos illustrating products are not guaranteed and LOVE CYNTHIA cannot be held responsible for a difference of color or a material/structure/texture/size between photos or technical description on the website and the delivered product.
Information announced on the website about availability of a product is simply indicative and does not commit LOVE CYNTHIA to be held responsible for the temporary or definitive unavailability of a product.
Price and payment
Prices of the goods mentioned on the website accessible to the address URL "http://www.lovecynthia.fr" are the ones applicable to the sale at the time of the order.
All orders made on the web site "http://www.lovecynthia.fr" are fully payable with the order according to the proposed mean of payment.
The prices are in euros and include or not the VAT according to the country of delivery mentioned by the customer in his order, being reminded here that it belongs to the customer to settle all the taxes due to the import of products, customs duties, value-added tax and quite different tax owed by the laws of the country of delivery of the order, LOVE CYNTHIA cannot be economically or legally held responsible in case of failure or negligence of the buyer.
The expenses of delivery are indicated to the customer and are charged in the end of the order process in supplement of the price of the ordered goods.
LOVE CYNTHIA remains the legal owner of the goods up to the complete payment of the sums owed by the buyer within the time limit allowed.
The possible expenses of delivery charged with order in supplement of the price of the ordered goods are indicated to the customer and are mainly regarding the weight and size of ordered products as well as distance or difficulty of the delivery resulting from the indicated delivery address.
For deliveries at addresses situated on territories which require it, the customer makes the commitment to settle all the taxes due to the import of products, customs duties, value-added tax and quite different tax owed by virtue of the laws of the country of reception of the order without LOVE CYNTHIA can be economically or legally responsible in case of failure or negligence of the customer.
The delivery times possibly indicated by LOVE CYNTHIA in a general way or with order are strictly indicative.
LOVE CYNTHIA cannot be held responsible for possible delay in delivery dates, which cannot give right to damage, restraints or interests.
In case of not receipt of a parcel 60 days after announced indicative delivery dates, a internal investigation will be led by LOVE CYNTHIA.
This investigation can take until 60 additional days regarding mainly of the weight and the size of ordered products as well as distance or difficulty of the delivery resulting from the delivery address indicated by the customer.
During this period, the transaction will be suspended, and no refund or cancelation can be made.
According to the results of this investigation and the attributable responsibilities, LOVE CYNTHIA will propose alternatives to the customer, who makes already the commitment by the present to accept the one who would be proposed to him who waive any profit of discussion, consisting either in re-ordering a command at the expense of the customer, or benefiting of a new delivery at the expense of LOVE CYNTHIA, or the refund of the order, what the customer accepts as full compensation of any damage.
Reception of the goods
The customer has to verify the conformity of the goods from reception/delivery of the order.
Any anomaly concerning the product (lacking products with regard to the order form, damaged parcel, defective produces, ….) will have to be necessarily indicated within 24 hours by the delivery by email to the address email@example.com with the following information:
- number of order · name and address · nature of the proble
In case of lack, in case of non-compliance or in case of damage during the transport making impossible the use of the ordered product, LOVE CYNTHIA will have the faculty to propose either the replacement of the missing, non-compliant or damaged goods by a similar or equivalent product, or a total or partial refund of the order, what the customer accepts as full compensation of any damage.
According to articles L.221-18 and following ones of the french code of consumption, the Customer has a deadline of 14 calendar days as from the conclusion of the contract or the reception of his ordered goods to exercise his right to withdraw without having to motivate his decision or to bear other costs with the exception of the expenses of return which remain at his expense, by sending an email within this delay to the address firstname.lastname@example.org including number of order and name and address of the customer and recipient of the order that he cancels the purchase.
According to the provisions of the article L.221-28 of the code of the french code of consumption, the right to withdraw cannot be exercised for:
- services completely executed before the end of the 14 calendar days deadline or the execution of which began after the express agreement of the customer and its express renunciation to withdraw ;
- goods personalised or made according to the specifications of the customer ;
- goods deteriorated;
- goods unsealed, opened or used by the customer after the delivery and which cannot be sent back for reasons of hygiene or protection of the health ;
- goods without their original packaging ;
Once the returned good duly receipted, approved and treated, the customer will, if he is eligible to, paid off of all of the paid sums, including the expenses of standard return delivery, at the latest in fourteen ( 14 ) days from the date the ordered goods sent back has been receipted by LOVE CYNTHIA.
Protection of personal data
The information communicated by the customer are essential for the processing and the delivery of the orders as well as for the establishment of invoices. Thus their absence or their incompleteness entails the cancellation of the order or its suspension.
By reaching the website, the customer makes the commitment to supply sincere, complete and real information concerning himself, the delivery address and the order recipient.
The communication of false information is against the present general conditions.
The customer authorizes LOVE CYTNTHIA to take, handle and use the information concerning himself, the delivery address and the order recipient. The customer has a permanent right to access and of rectification on all the data concerning himself, the delivery address and the order recipient, according to the European texts and to the current applicable national laws.
The customer can make at any time a request to LOVE CYNTHIA to know what is the information collected concerning himself, the delivery address and the order recipient. He can at any time and on request modify these data. LOVE CYNTHIA would remain the only holder of the information and undertakes not to spread them to third parties without the customer consent.
If the customer accepted it during his identification on the site, promotional emails proposing novelties, offers of destocking, exclusivities and bargains could be sent to him by LOVE CYNTHIA. The customer would be allowed to ask not to receive any more e-mails by clicking the link planned for that purpose to cancel its subscription.
The whole contents of the site www.lovecynthia.fr is the exclusive property of LOVE CYNTHIA.
Any partial or total reproduction, modification or use of texts, images, photos or any other contents of the site without express, written and preliminary agreement of LOVE CYNTHIA is strictly forbidden and punished by the French Code of the Intellectual property and the international applicable law and rules.
Dispute and responsibility
LOVE CYNTHIA cannot be held responsible for consequences resulting from the misuse by the customer of the goods sold on the site.
LOVE CYNTHIA cannot either be held responsible for delays or errors of delivery or any other non-fulfillment of the concluded contract or orders in case of force majeure such as defined by the courts, in case of fault, error or negligence of the customer or in case of fault, error or negligence of a third party, in particular those attributable in to external providers, means and/or infrastructures, occurring in all or part of the delivery or routing process of the ordered products.
Any litigation shall be subjected to the exclusive competence of the competent courts located within the jurisdiction of the Court of Appeal of Paris and subjected to french law.